PET TAXI FAQ

After entering your phone number (and pet info for new clients), you'll find all of our main grooming services listed, including Basic, Clean-Up, Deluxe, and more. Below these options, you'll see "Pet Taxi Basic," "Pet Taxi Clean-Up," and "Pet Taxi Deluxe."

Selecting one of these Pet Taxi options will automatically show you which days the service is available and allow you to book with ease!

Due to limitations with our scheduling system, our reminder texts for Pet Taxi clients will not match your actual pick up/drop off time.

You will receive a separate message with an arrival window before your appointment and 30-60 minutes prior to drop off.

Our normal Pet Taxi pick up times are between 8:00am and 9:30am; however it may be earlier or later depending on the number and location of stops.

The morning of your appointment, you will receive a text message with an estimated arrival window.

Drop off is between 12:00pm and 5:30pm but may be earlier or later depending on your location and the number of stops.

You will receive a text message 30-60 minutes before your estimated drop off time.

No, Doggy Barber is a kennel free salon and most pups are able to roam and play throughout their visit. While, this is the standard for most pets, some may be separated in a large 6'X8' dog run for temporary breaks or at the pet parents request.

Your pup will come home looking great and exhausted after a full day of play.

Due to the nature of working with sedated pets, we do not allow pets to use the Pet Taxi who are medicated with any sedative including Trazadone, Gabapentin, Tramadol, Ace Promazine or any similar medication.

Yes! We ask all pet parents to allow for a bathroom break withing 30 minutes of pick up.

Pets sometimes experience car sickness ranging from excessive drooling to vomiting. If we notice your pet is showing signs of car sickness to their visit, we'll contact you to determine the best course for afternoon drop off.

If your pet gets sick on the ride home, we will do our best to keep them clean, but these situations are out of our control.

If your drop off is earlier in the day it may be possible to rewash them; however, you may be required to pick them up.

If the salon is already closed or close to closing, we will schedule a follow up bath for the next available appointment to clean them up.

Please let us know if your vet has prescribed anti-nausea medication and if you administered it.

Yes! Give us a call at (707) 383-6449 | (707) 353-6449 and press extension 4. The driver will either answer your call or call you back after the next stop.

We currently operate in Rohnert Park, Cotati, Penngrove as well as select neighborhoods in Santa Rosa, Petaluma and West County.

Out of area service fees may apply for distances over 7 miles each way.

Oakmont service for groups with three or more pets will not incur an additional milage fee.

Yes, it is available but subject to availability. Please call to arrange your one way service.

We offer drop offs when the pet parent is not home IF:

The pet can be secured in the back yard and your back yard is secure.

or

Your homes door can be secured after the pet is dropped off and a key code/remote unlock is available.

&

Your front door can be seen from the pet taxi (so other pets are not left unattended in the van).

Absolutely! However, changes to your visit must be made by 5 PM two days before your visit. Late cancelation fees may apply if canceled after 5 PM two days prior.

Round Trip service starts at $25 and is included in the price when booked online.

If you have more than one pet, each additional pet is $10 round trip. Pet's may be on separate accounts and live in different households but must be picked up/dropped off at the same location.

Out of area service fees may apply to customers who live over 7 miles away. Service fees vary by distance but range from $10-$30 per visit.

We accept cash, check and credit card. If paying by card we will send you a link via text message when we're on our way or you can tap pay in person.

If maying by cash, our driver, please let us know at pick up as our driver carries a limited amount of change.

All visits must be paid at the time of drop off.

YES! Rohnert Park, Cotati and Penngrove clients can use the Pet Taxi for FREE when you are booked on a reoccurring schedule (less than 6 weeks between visits).

If you are outside of this service area and are interested in this FREE SERVICE, give us a call for availability or discounted rates.

In most cases yes, but out of area service fees may apply and this must be prearranged before your visit.

Although there is a risk when transporting pets in any vehicle, we've designed our pet taxi with three different sized kennel banks. This allows us to properly size your pet to the safest possible kennel.

Although air conditioning and fans are available. In extreme heat, we may have to suspend or limit service.

Yes, we require all pets have a leash and collar.

Unfortunately, no. To maintain the cleanliness and minimize exposure to other pets. If your pet has an active flea infestation they may not ride.

YES! Our new Ford E-Transit was selected to minimize noise and vibration for the pets creating a more comfortable ride. Being an EV, we can operate in the carpool lane, which reduces your pets time on our vehicle.